FAQ’s

Q: What file format is needed for the artwork on garments?
A: You can supply us EPS,JPEG,PDF,PSD,COREL or any other standard format

 

Q: What if I don’t use Pantone / RGB colours on my design?
A: We will match to the nearest colour.

 

Q: What if i see colour variation on the actual order as compared to the design on my computer screen?
A: Due to the nature of screen-colour and print-colour, the print on the tshirt/short may not represent the true colour outcome of the final print

 

Q: What is a DST (digital embroidery) file?
A: We need a DST file if we are doing embroidery. If you do not have a DST file, we can develop one for a fee.

 

Q: What are your minimum order quantities?
A: Minimum quantity is 5 pcs

 

Q: Can i supply my own Kit Design?
A: Yes you can. We can develop custom kits as well

 

Q: How do I make payment?
A: You can pay online, over the phone and via BACS

 

Q: How do I know what my size is?
A: Please refer to Size Guide.

 

Q: What are your lead times?
A: Lead time is 10-12 working days

 

Q: What is the delivery charge?
A: We charge flat £3 delivery for all orders

 

Q: What should i do if my order is not delivered on the specfic date?
A: This is very rare, but if there is a delay then we will inform you in advance.

 

Q: Do you have samples of fabrics?
A: Yes, at a reasonable cost.

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